Managed network services are complementary services including functions and networking applications that an enterprise outsources from a third party service provider, typically MSPs (Managed Service Providers). Transport services such as LAN, WAN and SD-WAN (software defined WAN) come under the spectrum of services offered by MSPs. In addition, the services extend to unified communications and network consulting and implementation services.
About the Report
“Managed Network Services Market Forecast, Trend Analysis and Competition Tracking – Global Review 2018-2028” is an extensive research study providing intricate insights for key stakeholders along with a broad overview of the industry-related factors in the managed network services marketplace. The comprehensive report on managed network services market includes 18 detailed chapters along with key forecast highlights for the perusal of the readers. The market forecast projections are expressed in terms of value (US$ Mn) for the said period. Being a comprehensive resource of unbiased intelligence, the report provides in-depth analysis on each market segment across seven regions. Key stakeholders in the managed network services market can expect wealth of actionable insights, including impact analysis, historical analysis, extensive segmental analysis and forecasts, country wise and regional outlook, market attractiveness indices and weighted competitor analysis in this comprehensive study.
Direct Correlation between Managed Network Services and Enterprise Cost Control
Outsourcing managed network services facilitate effective “cost control” – a pivotal facet for every organization and enterprise. Specialist software and hardware being an expensive engagement, need for outsourcing has picked up steam that delivers tailor-made services to the enterprise as the need be. An MSP (Managed Services Provider) provides custom services and solutions, wherein costs are spread across the contract term with the provider in turn minimizing initial outlay costs significantly.
The “pay as you go” model followed by managed network services enables the enterprise to reduce on additional wages for the IT staff that is not required at that moment, however, it also provides additional staff and expertise on an ad-hoc basis. This results in substantial savings in training and hiring activities. In addition, with a fixed payment system, enterprises can carry out effective budgeting without concerns regarding additional hidden costs. An all-inclusive pricing of managed network services includes proactive management along with reactive support and service. Moreover, multiple IT services can be managed over single connection that facilitates reduction in infrastructure costs. Facilitating cost control being a major feature of managed network services, their adoption across various enterprises is likely to witness an upward growth path in the forthcoming years.
Managed Network Services Gaining Adoption as Emphasis on Business Process Centralization Grows
Cost savings being one crucial facet of managed network services, centralizing business systems in enterprises and data centers along with availability of a virtual platform to manage applications delivers value to the business by providing a cohort of advantages. Staff performance can be set to a maximum with centralization of services. Key personnel can conveniently manage backup infrastructure, storage and virtual services. With centralized IT management infrastructure offered by managed network services, substantial power savings, reduced carbon footprint, quicker behind-the-curtain upgrades including firewall and antivirus updates, effective monitoring and 24×7 security features are possible, which is fuelling the adoption of managed network services worldwide.
Customer Success Function Establishment in Managed Services – An Upcoming Trend
Offering standard set of managed network services have a direct influence on the financial success of any enterprise or business. According to the Technology Services Industry Association (TSIA), 2016 reflected a 43 percent increase in standard managed network services offerings by MSPs and in first half of 2018, the number rose to around 68 percent. Managed network services are a different set in an organization’s portfolio of services as customers are not focused on purchasing technology alone but the operation of technology. Sales representatives are not in-tune with the customer’s routine issues. Against this backdrop, it becomes essential to appoint dedicated customer success personnel for managed services. Such a custom function facilitates identification of potential cross selling and upselling opportunities, and acts as a strategic advisor to the client. According to TSIA, companies are expected to largely invest in customer success functions in the managed services domain. Managed services with customer success can ensure high contract renewal rates along with enhanced retention of recurring revenue and facilitating revenue growth from existing customer base.
The market for managed network services is highly fragmented with the presence of market leaders that account for major stake along with new market participants. Various aspects of competition intelligence analysis including but not limited to market shares, SWOT analysis, product portfolio assessment and key strategies have been covered. In addition, recent developments have also been included in this section. For instance, in February 2018, Etisalat has chosen Nuage Networks SD-WAN managed network services solution for its cloud transformation program. Few of the key stakeholders profiled in the report include Accenture, Alcatel-Lucent Enterprise, AT&T Inc., CenturyLink Inc., Cisco Systems Inc., Ericsson, GTT Communications Inc., HCL Technologies, Hewlett Packard Enterprise Development LP, Huawei Technologies Co. Ltd., and International Business Machines Corporation (IBM).